Refunds Policy
Return & Refund Policy – Timepiece Syndicate
(Atlanta, Georgia)
We offer a 7-day return policy on all watches. You have 7 days from the date you receive your watch to request a return for items that are not as described only.
Eligibility Requirements:
– The watch must be in the exact same condition as when received.
– Unworn and unused, with all original tags attached.
– Returned with all original contents, packaging, boxes, papers, hang tags, and accessories.
– Proof of purchase (receipt/invoice) required.
Worn items are not eligible for return.
How to Start a Return:
Contact us immediately via our contact form or customer support to request a return. Do not ship the item back without prior approval items sent without authorization will not be accepted.
If approved, we’ll provide a return shipping label along with detailed instructions. Returns must be shipped to:
Timepiece Syndicate
260 E Paces Ferry Rd NE
Atlanta, GA 30305
Damages & Issues:
Please inspect your order upon receipt. If the watch arrives defective, damaged, or incorrect, contact us right away so we can evaluate and resolve the issue promptly.
Order Cancellation:
All orders are subject to acceptance and become effective only upon our confirmation.
Refunds:
Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds will be issued to your original payment method within 7 days. Please allow additional time (up to several business days) for your bank or credit card company to process and post the refund.
For any questions, feel free to reach out via our contact form. We’re here to help! ⏱️
Frequently asked questions
I made a mistake in my delivery address; is it too late?
If the order is not yet sent, we will change the delivery address as soon as notified. If, however, the order is already sent, the delivery time will be longer since we will have to wait for the package to return to us before forwarding it to the correct address. You may be responsible for any additional fees.
Shipping Information
We ship with Fedex within the USA and internationally to most countries. We fully insure for the value of the package. When shipping internationally, buyer is responsible to pay for customs and duties within their country.
Most shipments under 150k USD ship with Fedex fully insured. Shipments over 150k USD are most often shipped with an armored guard. Details of shipment will be provided beforehand and confirmed with buyer.
Return Policy
Timepiece Syndicate accepts eligible returns within 14 days of purchase. A watch is eligible for return if it is in its original condition, unaltered, unworn, and undamaged.
Watches must be returned with their original documentation and packaging. All returns will be inspected for signs of wear or damage. Returns are subject to a restocking fee, as per Shopify’s updated policy. The restocking fee is 10% of the purchase price, and will be deducted from the refund amount on all returns.
If all requirements are met, refunds will be issued to the original method of payment. Please allow up to 2-3 business days for funds to appear on your account.
Return Policy
Timepiece Syndicate accepts eligible returns within 14 days of purchase. A watch is eligible for return if it is in its original condition, unaltered, unworn, and undamaged.
Watches must be returned with their original documentation and packaging. All returns will be inspected for signs of wear or damage. Returns are subject to a restocking fee, as per Shopify’s updated policy. The restocking fee is 10% of the purchase price, and will be deducted from the refund amount on all returns.
If all requirements are met, refunds will be issued to the original method of payment. Please allow up to 2-3 business days for funds to appear on your account.
Authenticity Guarantee
Timepiece Syndicate guarantees authenticity on all watches sold.
Timepiece Syndicate offers a Two Year Limited Warranty to all of our clients. This warranty covers all mechanical functions of the watch that was purchased; it warrants against manufacturer’s defects or malfunctions with the movement of the watch.
This warranty does not cover wear and tear of the watch, accidents, water damage, loss, misuse, or stolen pieces – but we are happy to help our clients down the line with any servicing needs; i.e. polish or touch up. We will offer this service to our clients at a reduced price.
We will honor the time of the manufacturer’s warranty, and any watches may be brought back for servicing during this time.